IT Infrastructure Analyst

City of Conroe•Conroe, TX

1d•$75,344•Onsite

About The Position

The IT Infrastructure Analyst supports stability, performance, and continuous improvement of the City's technology environment. This role operates at the intersection of infrastructure operations and user-facing services, ensuring that systems, applications, and audiovisual (AV) technologies function reliably across all departments. The position emphasizes operational awareness, vendor coordination, and proactive problem resolution, while contributing to infrastructure initiatives and maintaining a high standard of service delivery.

Requirements

High school diploma or GED.
3 years of college study in computer science or 2 years extended training in IT field.
Three years of experience in server hardware and OS support including LAN/WAN and server virtualization.
Experience in server virtualization, storage area networks, Active Directory, Microsoft Servers/Exchange/SQL/SMS, ESRI applications and other systems.
A valid class "C" Texas driver's license or higher is required.
Working knowledge of virtualization platforms (VMware or similar).
Broad understanding of infrastructure technologies, including networking, wireless, servers, storage (SAN), VoIP, and backup solutions.
Familiarity with Active Directory, group policy, and Microsoft server environments.
Understanding data protection, backup strategies, and basic disaster recovery concepts.
Ability to use monitoring tools and system logs to identify issues and support system performance.
Strong troubleshooting skills across infrastructure, endpoint, and application environments.
Strong communication and interpersonal skills; able to work effectively with technical staff, vendors, and City departments.
Ability to manage multiple priorities, work independently, and contribute within a team environment.
Must pass background check and pre-employment substance abuse screening as a condition of employment.
A motor vehicle record check and job-related doctor's physical exam may also be required.
Must pass FBI Criminal Justice Information System (CJIS) fingerprint-based criminal background check and maintain CJIS eligibility.

Nice To Haves

CompTIA Network +, or comparable certificate as determined by the supervisor preferred.

Responsibilities

Supports stability, performance, and continuous improvement of the City's technology environment.
Operates at the intersection of infrastructure operations and user-facing services, ensuring that systems, applications, and audiovisual (AV) technologies function reliably across all departments.
Emphasizes operational awareness, vendor coordination, and proactive problem resolution.
Contributes to infrastructure initiatives and maintains a high standard of service delivery.
Supports network and system operations, including switches, routers, wireless access points, and firewalls.
Creates and maintains clear documentation, diagrams, and procedures.
Evaluates technologies and recommends improvements to enhance efficiency and reliability.
Manages multiple priorities, works independently, and contributes within a team environment.
Coordinates with vendors and supports service delivery across multiple systems.
Participates in an on-call rotation and responds to after-hours or emergency events as required.