IT Infrastructure Administrator

Badger Infrastructure Solutions Ltd • Calgary, AB

9d • Onsite

About The Position

The Information Technology (IT) Infrastructure Administrator is crucial for maintaining business operations by ensuring the reliability, availability, and daily functioning of core IT infrastructure services across all company locations. This role acts as a frontline operational partner to the Infrastructure Engineering team, focusing on quick issue resolution, proactive system support, and delivering a high-quality end-user experience. The Administrator provides hands-on support for Microsoft 365, Azure, Windows Server, identity platforms, endpoint management, and conference room technologies. Key responsibilities include monitoring system health, responding to incidents, upholding security and compliance standards, and ensuring technology services consistently meet business needs with minimal disruption.

Requirements

• Associate’s degree in information technology, computer science, or a related field preferred.
• 1-2 years of experience supporting the Windows operating system, Microsoft 365 products (Exchange, OneDrive, Teams, Intune, SharePoint, etc.), as well as Active Directory/Intune policy implementation and troubleshooting.
• Working knowledge and understanding of Active Directory, Entra ID, M365 security, and compliance-related technologies (including retention policies).

Nice To Haves

• Relevant certifications (CompTIA A+, ITIL Foundation, Microsoft 365 Certified) are a plus.

Responsibilities

• Acts as a frontline infrastructure operations resource, ensuring high availability, performance, and business continuity for corporate and remote users.
• Responds to, troubleshoots, and resolves infrastructurerelated incidents and service requests using ServiceNow, emphasizing speed, accuracy, communication, and service restoration.
• Provides handson operational support for Microsoft 365 services, Azure resources, Windows Server environments, and collaboration technologies to ensure reliable daily operations.
• Performs and supports identity and access operations across Active Directory and Entra ID, including user, group, authentication, application access, and endpoint onboarding support.
• Supports operational security controls and assists with vulnerability identification, remediation efforts, audits, and compliance activities to reduce risk and maintain system integrity.

Benefits

• Generous pay and bonus program(s)
• Low-cost Medical, Dental, and Vision insurance
• Retirement plan with employer matching contributions
• Attractive vacation programs
• Inclusive Group Life insurance
• Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
• Rewarding employee referral program
• Valuable employee training program(s)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees