IT Infrastructure Administrator

Badger Infrastructure Solutions Ltd • Calgary, AB

16h

About The Position

The Information Technology (IT) Infrastructure Administrator plays a critical role in keeping the business running by ensuring the reliability, availability, and day-to-day operation of core IT infrastructure services across all locations. This role is a frontline operational partner to the Infrastructure Engineering team, focused on rapid issue resolution, proactive system support, and delivering a high-quality end-user experience. This position provides hands-on support for Microsoft 365, Azure, Windows Server, identity platforms, endpoint management, and conference room technologies. The Administrator is responsible for monitoring system health, responding to incidents, maintaining security and compliance standards, and ensuring technology services consistently meet business needs with minimal disruption. The compensation for this role will be commensurate based on education and/or experience.

Requirements

• 1-2 years of experience supporting the Windows operating system, Microsoft 365 products (Exchange, OneDrive, Teams, Intune, SharePoint, etc.), as well as Active Directory/Intune policy implementation and troubleshooting.
• Working knowledge and understanding of Active Directory, Entra ID, M365 security, and compliance-related technologies (including retention policies).

Nice To Haves

• Associate’s degree in information technology, computer science, or a related field preferred.
• Relevant certifications (CompTIA A+, ITIL Foundation, Microsoft 365 Certified) are a plus.

Responsibilities

• Acts as a frontline infrastructure operations resource, ensuring high availability, performance, and business continuity for corporate and remote users.
• Responds to, troubleshoots, and resolves infrastructure-related incidents and service requests using ServiceNow, emphasizing speed, accuracy, communication, and service restoration.
• Provides hands-on operational support for Microsoft 365 services, Azure resources, Windows Server environments, and collaboration technologies to ensure reliable daily operations.
• Performs and supports identity and access operations across Active Directory and Entra ID, including user, group, authentication, application access, and endpoint onboarding support.
• Supports operational security controls and assists with vulnerability identification, remediation efforts, audits, and compliance activities to reduce risk and maintain system integrity.

Benefits

• Generous pay and bonus program(s)
• Low-cost Medical, Dental, and Vision insurance
• Retirement plan with employer matching contributions
• Attractive vacation programs
• Inclusive Group Life insurance
• Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
• Rewarding employee referral program
• Valuable employee training program(s)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree