IT Infrastructure Administrator (Bilingual)

DATA Communications Management Corp • Montreal, QC

1d • Hybrid

About The Position

As an IT Infrastructure Administrator (Bilingual), you’ll develop, test, and support core infrastructure systems, ensuring stability, performance, and rapid resolution of production issues. This is a hybrid role, working a minimum of 2-3 days per week in our Montreal office.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field, with 5+ years of experience as an IT Administrator
• Strong expertise in Windows Server & Desktop OS, Active Directory, MS Exchange, Cisco & Fortinet IOS, LAN/WAN/VLANs, Wi-Fi, MS Azure, TCP/IP, DNS, DHCP, Certificates, VPN, Voice/telephony, and O365/M365
• Working knowledge of IT Security, alert/event monitoring, and MacOS, with familiarity in AWS Cloud and Linux an asset
• Proven ability to troubleshoot and diagnose technical issues accurately and efficiently
• Works independently with excellent time management skills, balancing multiple priorities and projects
• Collaborative team player with strong written and verbal communication, capable of working effectively with internal teams, partners, vendors and consultants
• Demonstrated excellence in managing project and handling support tickets
• Skilled in creating and maintaining clear technical documentation, with the ability to translate business needs into practical technical solutions
• Experienced in mentoring and guiding other team members for knowledge transfer
• Flexibility and willingness to work on-call rotation for 1 week every 4-5 weeks
• Must be fully bilingual in English and French

Nice To Haves

• Familiarity in AWS Cloud and Linux

Responsibilities

• Manage multiple infrastructure projects simultaneously, ensuring on-time and high-quality delivery
• Lead infrastructure initiatives from setup and configuration through deployment and ongoing support
• Create and maintain clear technical documentation on projects and share knowledge across internal teams
• Manage infrastructure-related incidents, service requests, changes, problems, and assets
• Maintain and troubleshoot server and network infrastructure to ensure performance, reliability, and security
• Oversee backup and data restoration processes to ensure system availability
• Maintain and continuously update infrastructure documentation and procedures
• Coordinate with vendors for infrastructure setup, troubleshooting, and escalations
• Resolve escalated Tier 2 issues from the Tier 1 support team
• On-call rotation for Tier 2 support every 4-5 weeks is mandatory

Benefits

• Comprehensive healthcare, dental, and vision coverage for you and family
• Company-matched pension program
• Tuition reimbursement to invest in your growth and career development
• Collaborative and supportive work environment where your ideas are valued and your impact is visible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level