IT Identity & Support Specialist

Calista Corporation•Anchorage, AK

7d•Onsite

About The Position

Calista Brice LLC is seeking an IT Identity & Support Specialist to work onsite in Anchorage, AK. This role will provide identity administration, endpoint management, and advanced technical support for end users across the organization. The specialist will be responsible for managing the lifecycle of user accounts and access permissions within Active Directory, Microsoft 365, and related systems, as well as providing Tier 2 desktop and endpoint support for hardware, software, and connectivity issues. The position supports secure and efficient IT operations through troubleshooting, user support, asset management, system administration, and coordination with internal teams and vendors.

Requirements

Associate degree or vocational certificate, or technical training in Information Technology or related field required; equivalent experience may be considered in lieu of formal education when accompanied by relevant technical certifications (i.e., A+, Network+).
Five (5) years of experience in providing Level 2 or higher technical support for a computer network and desktop environment required.
Ability to travel intracity in Alaska for work related purposes 20% - 25% of the time, as needed.
Valid state driver’s license and qualified to operate a vehicle under the conditions of the Company’s Driving Policy.
Ability to pass drug, driving, and background screening.
Knowledge of Desktop Services and Support environments, best practices, and security requirements.
Knowledge of Microsoft Office applications and other standard business applications.
Strong knowledge of Microsoft Active Directory, Entra ID, Intune, Exchange Online, and Microsoft 365 administration.
Knowledge of PowerShell and its modules.
Familiar with Remote Access products (Microsoft Remote Desktop, LMIR, Citrix, ShareFile, GoToMeeting).
Knowledge of LANs, WANs, TCP/IP and networking configuration and components.
Strong troubleshooting and analytical skills related to diagnosing and resolving desktop, endpoint, account access, hardware, software, and connectivity issues.
Ability to install, configure, maintain, and upgrade desktop hardware and software applications.
Excellent organizational and time management skills with the ability to prioritize, multi-task, and confidentially process and maintain data with accuracy.
Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
Effective oral and technical written communication skills to effectively communicate information to others as well as to present information in front of a group.
Ability to provide a high level of customer service, including active listening, prompt service and follow-up.
Ability to convey information clearly, effectively, and professionally.
Ability to assist users in the choice of appropriate hardware and software (desktops, laptops, PDAs, scanners, printers).
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to learn and understand corporate policies and procedures and how they relate to Calista Brice’s goals.
Highly self-motivated; able to work on own initiative.
Ability to work effectively in a stressful environment.
Ability to operate a motor vehicle in a safe and efficient manner.

Nice To Haves

Relevant certifications such as CompTIA A+, Network+, Microsoft, or related certifications preferred.

Responsibilities

Administer the full lifecycle of user and system accounts, including provisioning, access modifications, deactivation, and account maintenance within Active Directory and hybrid Microsoft Entra ID environments.
Administer Microsoft 365 licensing, Exchange distribution groups, and mailboxes.
Manage user, group, and computer objects in Active Directory and oversee authentication methods within Entra.
Manage user access, licensing, and administrative functions within third-party management platforms such as Apple Business Manager, Adobe Admin Console, and related systems.
Track assigned service requests and ensure completion within time and budget constraints.
Maintain compliance with company security standards, access control procedures, and IT policies related to user identity and endpoint management.
Provide Tier 2 technical support for desktop hardware, software, mobile devices, printers, repairs, upgrades, and maintenance of end-user computing systems through remote, phone, and on-site support.
Utilize endpoint management tools such as Microsoft Intune and NinjaOne to deploy software, manage assets, enforce configurations, and maintain endpoint compliance.
Document and maintain records/logs of repairs and fixes.
Identify recurring technical issues and recommend process, system, or application improvements to reduce service interruptions and improve user experience.
Escalate unresolved technical issues to appropriate internal or external support resources.
Maintain accurate service documentation, inventory records, and troubleshooting notes within ticketing and asset management systems.
Communicate with customers regarding recurring service issues.
Provide technical training to customers as needed and act as a customer advocate.
Engage in continuous on-the-job training and skill enhancement.
Set up equipment for new users.
Travel to client sites as needed to provide on-site support.
Work in a constant state of alertness and in a safe manner.
Perform other duties as directed.

Benefits

Competitive wages and bonus programs
Annual performance reviews with recommendations on training
Mentorship Program
Tuition reimbursement
Safety Gear Allowance: $350.00 in reimbursement annually
Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums.
FSA health care and/or dependent care/HSA with HDHP.
Dental and Vision Insurance.
Employee Assistance Program for you and your family.
Company paid Life Insurance, AD&D, LTD.
Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance.
Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.)
10 Regular Holidays, 1 Bonus – Work Anniversary “Floating” Holiday.
401(K) match at $0.50 on the dollar up to 6% of your contribution.