IT Hosp Contact Ctr Operator - Orland Health - Lakeland - Shift Varies - Full Time

Orlando Health • Lakeland, FL

16h • Onsite

About The Position

The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. This role plays a critical part in emergency response, call routing, and system monitoring. Orlando Health is a leading healthcare system with 3,200 beds across 15 hospitals and emergency departments, 22,000+ team members and nearly 4,200 physicians, and 80+ specialties and subspecialties. They are known for clinical excellence in orthopedics, heart & vascular, cancer care, neurosciences, surgery, pediatrics, women’s health, and trauma.

Requirements

• High School Diploma or equivalent
• Call center or customer service experience preferred
• Strong communication and multitasking skills
• Ability to stay calm in high-pressure situations
• Attention to detail and accuracy
• Flexibility with scheduling

Responsibilities

• Answer and process high-volume calls with professionalism and accuracy
• Dispatch and coordinate codes, trauma calls, and emergency notifications
• Monitor alarm systems and notify appropriate personnel in real time
• Transfer calls using warm handoffs
• Utilize systems to process messages, work orders, and service requests
• Page physicians and on-call personnel as needed
• Initiate overhead announcements clearly and accurately
• Support 24/7 operations, including nights, weekends, and holidays
• Follow all Orlando Health policies and emergency protocols (HICS)
• Maintain on-call schedules
• Participate in training and professional development
• Support compliance and continuous improvement

Benefits

• Day One Benefits (medical, dental, vision)
• 403(b) Retirement Plan with match
• Paid Time Off (PTO)
• Tuition Reimbursement & Student Loan Repayment
• FREE Education Programs
• Paid Parental Leave
• Pet insurance, backup childcare/elder care, and more
• Shift differentials for evenings, nights, and weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED