IT Helpdesk

Woongjin•Kokomo, IN

1d•Onsite

About The Position

WOONGJIN, Inc. is a rapidly growing team that provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. This role serves as the initial point of contact for internal applications, hardware, mobile, and remote technology in a manufacturing environment. The position involves logging, categorizing, and actioning all incoming ticket activity, troubleshooting, and resolving hardware, software, and network problems. The IT Helpdesk professional will also document procedures, FAQs, and inventory of assets, and isolate problem trends to find permanent solutions. Additionally, this role provides technical advice to executive-level staff and their assistants, builds trust with customers, and acts as a bridge between customers and the consulting group for new business opportunities. Responsibilities include administering the company's security program and VPN, creating IT policies and application forms, providing VIP and business traveler support, managing the IT server room, checking network and file server issues, and solving PC/laptop repair and software issues. Skills in security application management, Windows and printer troubleshooting, and basic server/network knowledge are essential.

Requirements

Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
Excellent problem-solving, communication and interpersonal skills
Ability to prioritize and organize work to meet defined SLA's
Bachelor’s degree preferred
At least 1+ years of Corporate Tech Support experience
Must be willing to travel up to 10 % of time
8am – 5pm working hour
Sometime, need to work at night and Saturday and Sunday If it is required

Nice To Haves

Android mobile in corporation experience is a plus
Strong understanding of server or network basic skills

Responsibilities

Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
Following up on any outstanding issues with customers regarding status and closure of incidents/requests
Troubleshooting and resolve hardware, software and network problems
Document procedures, FAQs, and inventory of assets
Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
Company Security program administrator
Company VPN administrator
Company IT policy and application form creation
VIP support, Business travelers support
IT server room cleanup and follow up all kind of issue in IT room
Network issue checkup and cooperation with Network team
File server issue checkup and cooperation with Server team
PC and laptop repair and software issue solving skill
Security application management
Windows and printer issue solving skill
Server and Network basic knowledge