IT Helpdesk, Tier 1 Support

Pine Haven Christian Home•Sheboygan Falls, WI

2d•$19 - $25•Onsite

About The Position

Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our organization running smoothly. This is a first-shift, flexible position (20 hours per week) with the opportunity to provide hands-on technical support to employees and residents across our campuses. We are especially interested in someone with experience and skill using WordPress Elementor.

Requirements

Knowledge of WiFi, Ethernet, Windows 11, iPads, and Android tablets.
Minimum of one year of relevant IT or technical support experience preferred.
A willingness to learn and grow through hands-on experience with users, software, and hardware.
Ability to support all Pine Haven campuses with reliable personal transportation. Mileage reimbursement is available.
Availability for occasional after-hours support, as needed.
Strong problem-solving, communication, organizational, and time-management skills.

Nice To Haves

Experience and demonstrated skill using WordPress Elementor strongly preferred.
IT certifications are preferred but not required.

Responsibilities

Providing first-level technical support to employees and residents through helpdesk requests, phone, email, and walk-in inquiries.
Troubleshooting technology issues involving WiFi, Ethernet, Windows 11, iPads, Android tablets, printers, and other equipment.
Assisting with password resets, account access, system clean-up, and website updates using WordPress Elementor.
Researching technical issues and helping identify solutions.
Assisting with IT projects, technology rollouts, equipment maintenance, inventory, documentation, and basic low-voltage wiring.
Identifying opportunities to improve processes and use technology more efficiently.