IT Helpdesk Technician
About The Position
Responsible for providing the initial technical assistance, either via telephone or email with enterprise computer and technology users for the purpose of break/fix resolution, or escalation to the I.T. support staff. Installs selected software, maintaining proper security levels and access rights. Ensures the quality of systems operations in all areas of the casino by communicating with all levels of systems users and offering direction and assistance as needed. Coordinates work flow to ensure effective overall operations in the I.T. Department. Facilitates the flow of information throughout the I.T. Department by attending regularly scheduled departmental meetings. Ensures a maximum level of service and satisfaction to all systems users is achieved and maintained. Maintains a working knowledge of Microsoft Word, Excel, email and all aspects of Microsoft administrative tools in order to perform job effectively. Contacts vendors with regard to specific software, hardware or phone problems, as needed or as requested by the I.T. Manager. Promotes an atmosphere of fun for all casino guests and encourages mutual respect, dignity and integrity with all employees by setting positive examples at all times.
Requirements
- Technical degree in computer science or related area, one to two years related experience and/or training, or an equivalent combination of education and experience.
- Effective communication skills.
- Computer-literate with superior programming and usage skills.
- Ability to read, analyze, and interpret complex documents.
- Ability to respond to common inquiries or complaints from guests, regulatory agencies, or the business community.
- Ability to effectively present information in one-on-one and small group situations.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret extensive technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
- Ability to leverage technical expertise to fully understand and meet the finance department’s technical and reporting needs and requirements.
- Ability to develop and maintain a strong relationship with casino technical staff.
- Ability to communicate technical information to non-technical personnel.
- Ability to specify and develop queries/reports using a range of software.
- Ability to think logically and follow detailed instructions.
- Regularly required to talk or hear.
- Regularly required to stand, walk, sit and use hands to finger, handle or feel objects, tools or controls.
- Frequently required to lift and/or move up to twenty-five pounds.
- Occasionally lift and/or move up to fifty pounds.
- Infrequently lift and/or move up to one hundred pounds.
- Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Nice To Haves
- One to three years in computer programming, information management, or casino-related experience preferred.
- Employee is occasionally required to reach with hands and arms, and to sit, climb or balance; and stoop, kneel, crouch or crawl.
- Employee is frequently required to risk danger of electrical shock and/or radiation (from computers).
Responsibilities
- Provide initial technical assistance via telephone or email for break/fix resolution or escalation.
- Install selected software, maintaining proper security levels and access rights.
- Ensure quality of systems operations by communicating with and assisting systems users.
- Coordinate workflow for effective IT Department operations.
- Facilitate information flow within the IT Department by attending meetings.
- Maintain a maximum level of service and satisfaction for all systems users.
- Maintain working knowledge of Microsoft Word, Excel, email, and Microsoft administrative tools.
- Contact vendors for software, hardware, or phone problems as needed.
- Indirectly supervise the activities of all system users on property.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
