IT Helpdesk Technician

Climate Pros, LLC • Glendale Heights, IL

9h • Onsite

About The Position

The IT Helpdesk Technician is a critical member of our Information Technology team, responsible for troubleshooting and resolving technical issues across a variety of devices and systems. You will primarily work on PCs, laptops, and mobile devices while occasionally supporting network and system-related projects. This role involves hands-on engagement with Office 365 and other enterprise services, positioning you as a go-to expert for IT support.

Requirements

• 1--3 years in an IT Helpdesk or similar role.
• Proven experience in IT security measures, threat detection, and mitigation strategies.
• Proven ability to work independently and effectively manage priorities.
• Experience with documenting Standard Operating Procedures (SOPs).
• Ability to travel occasionally (5%).
• Strong Professional oral and written communication skills.
• Ability to explain complex technical and security concepts to both technical and non-technical audiences.
• Capable of standing/walking up to 50% of the day and lifting up to 50 pounds.
• Comfortable managing multiple tasks and meeting tight deadlines in a fast-paced environment.

Nice To Haves

• IT certifications such as A+, Network+, Security+, or equivalent are highly preferred.

Responsibilities

• Manage Active Directory, including user accounts and shared folder permissions.
• Basic administration and troubleshooting of Windows Servers.
• Support and maintain LAN/WAN, DNS, VPN, and VLAN configurations.
• Coordinate ISP maintenance to ensure uninterrupted connectivity.
• Administer Office 365 accounts and services.
• Maintain and troubleshoot SharePoint configurations.
• Manage domains and related IT infrastructure.
• Oversee desktop and mobile device management systems (MDM, etc.).
• Provide end-user support for laptops, desktops, and mobile devices.
• Troubleshoot and support VOIP systems.
• Assist with hardware and software rollouts, ensuring consistency and compliance with company standards.
• Address general software support issues efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed