IT Helpdesk Technician (35628)
Buffalo Hearing & Speech Center•Buffalo, NY
•$24 - $30•Hybrid
About The Position
The IT Helpdesk Technician provides first-line technical support to employees. This role is responsible for troubleshooting hardware, software, and network issues, responding to support tickets, and ensuring users can work efficiently with minimal downtime.
Requirements
- Strong problem solving, communication, documentation and interpersonal skills
- Ability to work independently and as part of a team
- Willingness to learn and adapt to new technologies
- Strong knowledge of Windows operating systems
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Ability to prioritize and manage multiple support requests
- 1+ year of experience in an IT helpdesk or technical support role (or equivalent education/experience)
- IT certifications (CompTIA A+, Network+, Microsoft, Apple, etc.)
Nice To Haves
- Familiarity with Active Directory and user access management
- Experience supporting remote users and cloud-based tools (Microsoft 365, Google Workspace)
- Experience with Microsoft Power Apps a plus
- Experience with common classroom technologies and software (SmartBoards, Remind)
- Demonstrated experience with AV support and conference room technologies (Teams Rooms, Zoom Rooms, projectors, display systems, microphones, speakers, etc.)
- Proven hands-on experience performing laptop hardware repairs, including screen and keyboard replacement
Responsibilities
- Serve as the first point of contact for IT support requests (phone, email, or ticketing system)
- Troubleshoot and resolve issues related to desktops, laptops, printers, conferencing equipment, and peripherals
- Support operating systems, office productivity tools, and common business applications
- Diagnose basic network, VPN, and connectivity issues
- Set up, configure, and maintain user accounts, hardware, and software
- Escalate complex issues to higher-level support person(s) when necessary
- Document incidents, solutions, and procedures
- Follow IT policies, security standards, and best practices
- Provide clear, friendly communication to users with varying technical skill levels
- Travel between WNY locations as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
