IT Helpdesk Technician
About The Position
This role provides first-level technical support to end users, diagnosing and resolving hardware, software, and network issues. The technician will be responsible for installing and configuring software, managing user accounts, and troubleshooting peripheral devices. Collaboration with other IT professionals, maintaining accurate ticket records, and communicating technical information clearly are key aspects of this position. The role also involves providing user training, staying updated on technology trends, and maintaining professional communication with healthcare staff, adhering strictly to confidentiality and HIPAA regulations. The job description also emphasizes the importance of a kind, professional demeanor, honesty, compassion, integrity, and a commitment to diversity, inclusion, and equity.
Requirements
- Degree, certifications, or equivalent experience in Computer Technology field.
- Overall knowledge of network protocols such as IPX/SPX and TCP/IP
- Familiarity with firewalls, switches, routers, and other network hardware.
- Knowledge of Windows server and other Windows operating systems
- Kind and professional demeanor.
- Professional and well-groomed appearance at all times.
- Communicate positively and effectively, both written and verbally, with patients, family, and staff.
- Demonstrate effective organizational skills in an evolving environment.
- Work with honesty, compassion and integrity at all times.
- Understand and adhere to the scope of service for the department and this position.
- Understand and adhere to all of PMC’s policies and procedures.
- Understand and adhere to PMC’s Code of Conduct.
- Adhere to the strictest confidentiality and HIPAA regulations.
- Demonstrate a commitment to building and sustaining a diverse, inclusive, and equitable working environment.
- Ability to remain calm and efficient in emergency situations.
- Demonstrate strong problem-solving skills.
- Demonstrate strong emotional intelligence.
Responsibilities
- Provide first-level technical support to end users via phone, email, or in-person communication.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and update software applications and operating systems.
- Assist in setting up and maintaining user accounts, permissions, and profiles.
- Troubleshoot and resolve issues related to printers, scanners, and other peripheral devices.
- Collaborate with other IT professionals to escalate and resolve complex technical problems.
- Keep accurate records of all helpdesk tickets, interactions, and resolutions.
- Communicate technical information in non-technical terms to end users.
- Provide training and guidance to end users on software and hardware usage.
- Stay updated on emerging technologies and industry best practices.
- Communicate clearly and professionally with PMC staff, including physicians, nurses, and other healthcare professionals.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
