IT Helpdesk Technician II

Van Cleef Engineering Associates LLC•Doylestown, PA

5d•Hybrid

About The Position

Van Cleef Engineering is seeking an IT Helpdesk Technician II to provide hands-on, on-site IT support across their offices. This role involves working alongside the internal IT Team and a managed service provider (MSP) to ensure staff productivity and system functionality. The position is ideal for someone who enjoys varied, hands-on IT tasks including hardware, account administration, basic networking, and vendor coordination across multiple physical locations.

Requirements

Associate’s degree in Information Technology, Computer Science, or a related field required; Bachelor’s degree preferred. Equivalent hands-on experience, personal/home lab projects, or relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified) will be considered in place of a degree.
Minimum of 2–3 years of experience in IT support, help desk, or technical operations.
Working knowledge of Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), Windows operating systems, and basic hardware troubleshooting.
Hands-on experience with laptop setup/imaging, user account provisioning (Active Directory and/or Entra ID), and equipment inventory tracking.
Familiarity with a professional ticketing system (Autotask, Jira, or similar) preferred.
Basic understanding of networking fundamentals - Wi-Fi troubleshooting, DHCP/DNS basics, VPN connectivity.
Strong customer service mindset with clear written and verbal communication skills.
Highly organized, with the ability to manage multiple tickets and priorities simultaneously across several office locations.
Ability to lift and carry equipment up to 50+ pounds as needed.
Willingness to travel regularly between New Jersey and Pennsylvania office locations.
Valid driver’s license and clean driving record.
Availability for occasional after-hours or weekend support when required.

Nice To Haves

Familiarity with a professional ticketing system (Autotask, Jira, or similar) preferred.

Responsibilities

Resolve onsite IT tickets including hardware setup and configuration, printer and peripheral support, minor low-voltage/network cabling, and general desktop/laptop troubleshooting.
Follow up with the MSP on open or escalated tickets to ensure timely resolution, maintaining clear and current ticket notes and status updates.
Support new hire onboarding and departure offboarding, including laptop imaging and setup, Microsoft 365 / Entra ID account provisioning and license assignment, Intune device enrollment, and mobile device setup, coordinating closely with HR.
Provide first-line troubleshooting for Windows 11, Microsoft 365 apps (Outlook, Teams, Word, Excel), network connectivity, printers, and VoIP handsets, escalating to senior staff and MSP as needed.
Assist with day-to-day support of office networking equipment (switches/access points, basic firewall and VPN connectivity issues) under the direction of senior staff.
Track and manage IT inventory, logging equipment as it's received, deployed, or returned across all office locations.
Participate in vendor calls and help coordinate invoices with Accounts Payable.
Support business continuity and disaster recovery activities, including delivering, setting up, or relocating equipment (including storage/backup devices) at all office locations.
Support onsite visits related to IT projects, equipment installs, office relocations, and vendor evaluations.
Provide occasional after-hours or weekend support for urgent IT issues, on a rotating basis with the wider IT team.

Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
401(k) retirement savings plan (traditional and Roth options) with company match
Paid holidays, vacation and sick days
Company-paid Life insurance
Company-paid Long-Term Disability insurance
Tuition reimbursement program (postgraduate)
Professional Licensing reimbursement
Gym membership reimbursement
Flexible Spending Account (FSA)