IT Helpdesk Support (On-Site)

Wilshire Law Firm•Los Angeles, CA

20d•$25 - $40•Onsite

About The Position

IT Helpdesk Support - Tier I (On-Site) Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients. You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity. The Opportunity This award-winning, rapidly growing law firm is seeking an enthusiastic, highly motivated, and driven Help Desk Specialist to support our IT Department. This role offers hands-on experience in a fast-paced professional services environment and the opportunity to grow within a collaborative IT team. Accountable for

Requirements

1-3 years experience in IT Helpdesk Support or a similar role
Bachelor’s degree in IT, Computer Science, or a related field
Ability to perform effectively in a fast-paced, high-pressure environment
Strong attention to detail and organizational skills
Team-oriented mindset with a positive, professional attitude
Eagerness to learn, while also able to work independently when needed
Ability to work on-site, Monday through Friday

Responsibilities

Provide day-to-day technical support for users and systems, including Windows desktops/laptops, Microsoft 365, Intune device management, network infrastructure, video conferencing, Universal Print solutions, and PDF workflows.
Monitor and promptly respond to incoming IT support tickets, aiming for a response within the IT department’s SLAs.
Set up, configure, and maintain laptops, monitors, and peripheral equipment for new and existing users.
Assist with user onboarding/offboarding, including system access and equipment setup.
Troubleshoot common issues such as performance problems, login/password issues, printer connectivity, email delivery failures, account lockouts, and meeting connection/audio/video issues.
Escalate unresolved or high-impact issues to senior IT staff or vendors, documenting troubleshooting steps and escalation rationale.
Maintain accurate inventory of IT equipment, software, and user licenses.
Ensure systems remain operational and provide support during outages.
Document all support activities, resolutions, and communications in the ticketing system.
Deliver excellent customer service to our users, and create a welcoming and positive experience for every interaction
Foster a friendly, approachable, and team-oriented environment—bringing positive energy to the workplace and building trust with colleagues and end users.