IT Helpdesk Specialist (On Site)

Voltage • Chapel Hill, NC

12d • Onsite

About The Position

Were looking for a proactive IT Helpdesk Specialist to join our IT & Security team. In this role, youll be the go-to expert for technical support, ensuring smooth operations across end-user devices, networks, and corporate IT systems. Youll play a key part in maintaining security, troubleshooting issues, and delivering exceptional service to our employees.

Requirements

• Bachelors degree in Computer Science, Software Engineering, or related field.
• 3+ years of experience in desktop operations and maintenance (manufacturing or trading industry preferred).
• Strong knowledge of Windows/macOS, Microsoft 365, networking basics, and security tools.
• Excellent communication and problem-solving skills.
• Proficiency in Chinese is a plus.
• Ability to adapt in a dynamic environment with shifting priorities.
• Reliable transportation for multi-site support.
• Ability to lift up to 20 lbs occasionally.

Nice To Haves

• Basic Salesforce user support experience.

Responsibilities

• Technical Support: Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Microsoft 365 Administration: Manage accounts, licenses, MFA, and provide support for Outlook, Teams, SharePoint, and more.
• Network Support: Troubleshoot LAN, Wi-Fi, VPN issues and coordinate with vendors for escalations.
• Helpdesk Operations: Act as the first point of contact for IT issues via phone, chat, and email; document resolutions and maintain knowledge base articles.
• Asset Management: Track IT equipment and software licenses throughout their lifecycle.
• Security & Compliance: Implement antivirus updates, enforce IT policies, and support cybersecurity best practices.
• Additional Support: Assist with office access control systems, IP phones, and conference technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level