IT Helpdesk - IT Help Desk Specialist
About The Position
Why Russell Cellular? Starting pay is $15 hourly! Health, dental, vision, and life insurance as well as paid sick days and company holidays Employer matched 401K after 1 year Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018 Employee Assistance Programs 750+ locations in 43 states employing 2,600+ employees Verizon Sales discounts, sales contests and incentives Opportunity for growth and advancement through training Community involvement opportunities What will you do in your role? Perform remote assistance to resolve computer issues Use a ticket system for call notes and problem tracking Setup and configure printers, computers, laptops, broadband modems and basic routers Return customer calls in a timely manner Manage daily, weekly or monthly goals set by management Troubleshoot computer and printer issues on-site in the Corporate Office Pack equipment for shipment to retail locations Unpack and receive equipment shipped from retail locations Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 750+ locations, across 43 states, and 2,600+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement. Come and join us and be a part of the Russell Cellular success! Equal Opportunity Employer Statement Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Requirements
- High School Diploma or GED required
- Experience troubleshooting computer software and hardware issues
- Must be able to lift 30 lbs.
- Experience troubleshooting internet, wireless and wired network connections
- Ability to troubleshoot a problem until it is resolved
- Ability to meet deadlines
- Willingness to learn and take on new responsibilities
- Excellent telephone customer service skills
- Strong problem solving and organizational skills
- Close attention to detail and strong analytical skills
- Interpersonal, verbal, and communication skills are essential
- Ability to work independently and multi-task in order to achieve Corporate Office goals
- Positive attitude and pleasant demeanor
- Professional appearance
- Team player
Nice To Haves
- Basic understanding of networking a plus
Responsibilities
- Perform remote assistance to resolve computer issues
- Use a ticket system for call notes and problem tracking
- Setup and configure printers, computers, laptops, broadband modems and basic routers
- Return customer calls in a timely manner
- Manage daily, weekly or monthly goals set by management
- Troubleshoot computer and printer issues on-site in the Corporate Office
- Pack equipment for shipment to retail locations
- Unpack and receive equipment shipped from retail locations
- Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner
- Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures
Benefits
- Starting pay is $15 hourly!
- Health, dental, vision, and life insurance as well as paid sick days and company holidays
- Employer matched 401K after 1 year
- Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
- Employee Assistance Programs
- Verizon Sales discounts, sales contests and incentives
- Opportunity for growth and advancement through training
- Community involvement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
