IT Helpdesk Technician/Customer Support
About The Position
Customer Support / IT Helpdesk Technician – Radiation Detection Instruments Location: Sweetwater, TX Department: Customer Support / Technical Services About the Role Ludlum Measurements, Inc. is seeking a Customer Support / IT Helpdesk Technician to join our technical support team. In this role, you’ll help customers around the world troubleshoot and resolve issues with our radiation detection instruments — including Models 375, 4525, 4530, and the 3000 Series. You’ll provide hands-on support for software, hardware, and networking issues, helping users configure, maintain, and optimize their systems. If you enjoy solving problems, working with technology, and helping people, this is an excellent opportunity to develop your technical career with a respected industry leader.
Requirements
- Associate degree in IT, Computer Science, Electronics, or related field (or equivalent experience).
- 2+ years of technical support or IT helpdesk experience.
- Working knowledge of Windows environments, networking (TCP/IP, DHCP, RS-232, Ethernet, SQL), and basic hardware troubleshooting.
- Strong communication and problem-solving skills.
- Customer-focused mindset with a professional and patient approach.
Nice To Haves
- Experience with instrumentation, measurement systems, or radiation detection equipment is a plus.
Responsibilities
- Provide front-line support to customers via phone, email, and remote tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Assist with configuration, calibration, and communication setup of Ludlum instruments (375, 4525, 4530, 3000 Series).
- Help customers install and update software, firmware, and network settings.
- Document support cases and resolutions in the ticketing system.
- Collaborate with engineering and product specialists to resolve complex issues.
- Stay up to date on new Ludlum products, features, and best practices.
Benefits
- Work with industry-leading radiation detection technology used worldwide.
- Be part of a collaborative and knowledgeable technical support team.
- Will provide on the job training.
- Opportunities for professional development and advancement.
- Competitive pay and benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
