IT Helpdesk Support

IERUS Technologies•Huntsville, AL

About The Position

IERUS specializes in electromagnetic spectrum technologies and design for RF, IR, and optical applications. IERUS also supports customers with a diverse set of competencies including software development, air and missile defense, and systems engineering. IERUS Technologies, Inc. is seeking a motivated and enthusiastic IT Helpdesk Support personnel to join our IT team. This opportunity is ideal for individuals pursuing a career in Information Technology and looking to gain practical experience in a professional setting. As an IT Helpdesk Support, you will provide essential support to our employees, ensuring their technical issues are addressed promptly and effectively. This opportunity is contingent upon award of work .

Requirements

Must be a US Citizen.
An Active Secret Clearance, or must be able to obtain a Secret Clearance.
BS degree in (Computer Science, Information Technology, or related field), or 5 plus years of professional experience in lieu of degree.
Basic understanding of computer hardware, software, and networking concepts.
Strong problem-solving and analytical skills.
Excellent communication skills, both verbal and written.
Ability to work independently and as part of a team.
Eagerness to learn and a proactive attitude.
Familiarity with Windows and Linux operating systems.
Knowledge of Microsoft 365 and common software applications.
Must have reliable transportation.
Must be able to lift and carry 50lbs.

Nice To Haves

Experience with troubleshooting common desktop and laptop issues is a plus.

Responsibilities

Assist in troubleshooting hardware, software, and network-related problems for end-users.
Respond to IT support tickets via Jira Service Management (JSM), email, phone, or in-person, and provide timely resolutions.
Set up and configure computer systems, peripherals, and software for new employees.
Install, upgrade, and maintain software applications as needed.
Submit Purchase Requests in support of the IT team.
Collaborate with the IT team to maintain accurate inventory of hardware and software assets.
Provide basic user training on software and hardware usage.
Monitor and maintain computer systems, perform routine maintenance, and address performance issues.
Assist in managing user accounts, permissions, and access levels in various systems.
Participate in IT projects, including system upgrades and rollouts.
Document IT procedures, troubleshooting steps, and knowledge base articles.