IT Helpdesk Support, Part-time
About The Position
The Systems Customer Service Help Desk Support role provides front-line customer service and operational support for DGMH systems and programs. This position supports help desk operations, onboarding activities, data entry, and document management across multiple projects. This position supports a government contract and is restricted to U.S. citizens or legal permanent residents. Documentation is required. This is a fast-paced, high-volume support role requiring strong customer service skills, attention to detail, and the ability to respond quickly to system and data-related requests. This is a part-time remote position. This position will be 20 hours per week.
Requirements
- Bachelor’s degree required
- Strong customer service and communication skills
- Strong organizational skills and attention to detail
- Ability to prioritize tasks and respond quickly to requests
- Experience with data entry, tracking, and Excel-based workflows
- Ability to manage multiple tasks in a fast-paced environment
- Ability to work collaboratively across teams
- Must pass the pre-employment qualifications of Cherokee Federal
- U.S. citizens or legal permanent residents
- Active NACI clearance or the ability to obtain a NACI clearance
Nice To Haves
- Experience with help desk support, ticketing systems, or user support preferred
- Reliable transportation and ability to report onsite as required
Responsibilities
- Provide help desk support for DGMH systems, including monitoring and responding to user inquiries and service requests
- Manage and track help desk tickets, ensuring timely resolution and follow-up
- Support onboarding of new staff, including system access, training, and guidance
- Perform data entry, tracking, and monitoring activities across multiple systems and spreadsheets
- Clean, prepare, and validate data for transfer, ensuring accuracy and completeness
- Conduct basic data quality checks and resolve discrepancies as needed
- Scan, organize, and maintain electronic documents for easy retrieval and audit readiness
- Maintain and manage shared inboxes and communication channels for system support
- Provide daily or weekly activity reports to stakeholders as required
- Coordinate with IT vendors and internal teams to troubleshoot system issues
- Support special assignments and high-priority data processing tasks
- Collaborate with program staff to ensure accurate tracking and reporting of activities
Benefits
- Benefits provided in accordance with company policy
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
