Local/Remote-Onsite - IT Helpdesk Support - Full-time

Long-Lewis Career • Hoover, AL

6d • Hybrid

About The Position

IT Helpdesk Support provides both remote & onsite PC and Network support for the organization, which includes multiple locations, following standard procedures and written instructions to accomplish assigned tasks. He or she helps users by answering questions and solving problems in a prompt and supportive fashion. The ideal candidate has at least two years of experience in an IT support/help desk role. Network certification a plus. He or she must have a pleasant and courteous personality, excellent communication and interpersonal skills, and strong problem-solving skills. Responsibilities include, but are not limited to, the following: Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or remotely Setup new computers and devices such as printers, scanners, etc. Preform basic tasks such as setting up user accounts, email accounts, joining computers to an Active Directory domain Track customer issues and resolutions

Requirements

• Previous experience in IT, customer service, and/or other related fields
• Basic understanding of DNS, DHCP, Basic Routing, Active Directory, VPNs and Firewalls
• Ability to troubleshoot and think on your feet
• Ability to multi-task
• Strong troubleshooting and critical thinking skills
• A+, NET+ (or equivalent experience) are required
• Excellent customer services skills are a must!

Nice To Haves

• MCP/MCSE is a huge plus, but not required
• Network certification a plus

Responsibilities

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or remotely
• Setup new computers and devices such as printers, scanners, etc.
• Preform basic tasks such as setting up user accounts, email accounts, joining computers to an Active Directory domain
• Track customer issues and resolutions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed