IT Helpdesk Support

Job Duck

13d•Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: The IT Help Desk Support position plays a crucial role in providing technical assistance and support to employees for computer systems, encompassing both hardware and software. They also take on the responsibility of remotely troubleshooting issues through diagnostic tests. We are seeking a candidate with a positive mindset, a can-do attitude, and a strong willingness to assist.

Requirements

A degree in Information Technology or a related field (certification in a related field is a plus).
At least 1 year of experience in a technical support role.
Customer-oriented attitude with the ability to work well in a team.
Strong knowledge of computer systems, hardware, and software.
An openness to learning new technologies.
Advanced or native-level English skills (written and spoken).
Your own reliable and updated PC, a headset, and good internet speed (at least 30mb/s).

Responsibilities

Training other staff members in troubleshooting and diagnosing problems.
Installing or changing the software to fix issues.
Following up with employees to ensure full resolution of issues.
Respond to and resolve user inquiries and issues related to computer systems, hardware, and software.
Identifying and suggesting possible improvements in procedures.
Providing accurate information on IT tools, products, or services.
Dispatching unresolved issues to the next level of support.
Remote troubleshooting and diagnosing problems.
Walking the users through a problem-solving process, they need to work efficiently.
Resolving problems with networks and other computer systems.
Writing, editing, and revising documentation for new and updated software and hardware.