IT Helpdesk Support Tier 2

TEKsystems•Beaverton, OR

6d•Onsite

About The Position

A Managed IT Services company in Beaverton, OR is hiring a Helpdesk Technician Tier 2 to join the team for a great long term opportunity! This is a Contract to Hire position based out of Beaverton, OR. This is a fully onsite position in Beaverton, OR.

Requirements

2-4 years of helpdesk experience or working with a helpdesk/IT provider
Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred

Nice To Haves

VOIP technology experience a plus
Network+, A+, Microsoft MD-100, Microsoft MD-101 Certifications are a plus
Previous MSP experience is a plus but not required

Responsibilities

Diagnose and triage computer, software, and network issues to determine priority and resolution path.
Install, configure, upgrade, and support PC hardware, software, operating systems, and printers.
Provide technical support to end users via phone, web, and remote support tools.
Set up new user accounts, email accounts, and mobile/desktop email configurations.
Assist users with password resets and access-related issues.
Troubleshoot and resolve hardware, software, and connectivity problems; escalate issues to higher-tier support as needed.
Document troubleshooting steps, resolutions, and customer network configurations.
Support onsite technical needs and coordinate escalation activities.