IT Helpdesk Support Specialist

ADP•Tempe, AZ

12d•Onsite

About The Position

ADP is looking to hire a motivated multi-tasker who loves technology and join our End User Computing team. As a Principal IT Support Analyst professional, you will be a point of contact for ADP employees experiencing any technical support-related issues including but not limited to; software applications, desktop hardware, network/IP telephony services, and print services. To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace and change should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Requirements

Bachelors degree or equivalent
Experience with macOS, MacBook, Ipad & Iphone
3 - 5 years of desktop support supporting medium to large size businesses
3 – 5 years of mobile support android and apple products.
Process-driven with experience utilizing IT ticketing systems with preference to Service Now.
Self-starter with strong time management skills and the ability to prioritize workload
Self-motivated with the ability to proactively identify areas of needed improvement
Ability to build and train team members on support KB Articles and Training documentation.
Enthusiastic team player with excellent written and verbal communication skills

Nice To Haves

Experience with Microsoft OS, AD, Azure and Collaboration tools preferred.
Experience with Intune
Experience supporting Global Protect SASE solution.
Automation experience preferred
VM/VDI experience preferred

Responsibilities

Technical Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve IT Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Champion service excellence by ensuring positive end-user experiences through responsive support, effective issue resolution, and a customer-focused approach.