IT Helpdesk/Support Representative

Corporation of the Township of Woolw • Elmira, ON

2d • CA$21 - CA$24 • Onsite

About The Position

The IT Helpdesk/Support Representative works with the Manager of IT Services in delivering a variety of day-to-day hardware, software services and project coordination to the staff members of the Township and on related IT projects. This is a temporary full-time position from September to December 2026.

Requirements

• Post-secondary education in an IT related discipline.
• A valid Ontario driving license and reliable vehicle required.

Nice To Haves

• Previous IT help-desk experience preferred.
• Previous experience with policy & procedure development, purchasing, budgeting, work order management and/or project management an asset.
• Knowledge of local government/municipal operations, office, and administrative procedures.
• Demonstrated ability to work in a fast-paced, team environment with minimal supervision.
• A high degree of accuracy is essential, as well as an ability to take initiative, research, and assume responsibility for seeing task through to completion.
• Strong problem-solving, organizational, record keeping, and analytical skills.
• Strong interpersonal, communication, and public relations skills to interact with a wide variety of individuals and groups.
• Exceptional project management skills including, but not limited to, set own priorities, self-directed, follow through, ability to manage frequent interruptions.

Responsibilities

• Initial reviewer of work orders submitted by staff.
• First (1st) level helpdesk support: Acknowledges support requests, Completes initial investigation and research, Advises requester of estimated response time, Provides resolutions to end user support requests, Escalates work orders to 2nd level help desk support as needed.
• Stages and deploys replacement staff computers.
• Stages and deploys phones (smartphones and desk phones).
• Attends Township’s IT Committee meetings as required.
• Attends afterhours meetings, such as but not limited to Council Meetings, for technical and virtual meeting support.
• Monitors and reviews phishing submissions.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree