IT HELPDESK SPECIALIST I
About The Position
As a Federally Qualified Health Center, our mission at Eastern Iowa Health Center (EIHC) is to provide exceptional and accessible health care services throughout our community. We are a collaborative team dedicated to the wellness and the excellence of care regardless of the patient's ability to pay. EIHC believes in non-judgmental and equal care for all members of our diverse community. Our staff values compassion as a guiding force. EIHC promotes health equity for all and believes health care is a right, not a privilege. You will thrive in a collaborative environment where you take ethical action and ownership to solve problems and lead positive outcomes. Do you want to be part of a larger purpose of an evolving, high-performance culture that empowers you to make a difference? EIHC is seeking a full-time, entry-level IT Helpdesk Specialist who brings a foundational understanding of IT, a passion for learning, and a flexible, solutions-focused approach.
Requirements
- Knowledge of basic Information Technology, including troubleshooting and support experience.
Nice To Haves
- Proficiency with Electronic Health Records systems preferred.
Responsibilities
- Provide onsite technical support and troubleshooting assistance to end-users via phone, email, chat, or in-person.
- Serve as the office IT point of contact, managing and maintaining all IT equipment and software (including computers, monitors, printers, etc.) with support from our IT contractor as needed.
- Log and track all support tickets and ensure proper documentation of issues, resolutions, and follow-up actions.
- Assist with install, configure, and maintain computer hardware, software, and operating systems.
- Educate end-users on basic troubleshooting techniques and self-help resources to promote user independence and minimize support requests.
- Maintain an inventory of IT assets including computers, peripheral devices, and other hardware, ensuring accurate record-keeping and timely upgrades
Benefits
- 4 Weeks of Paid Time Off
- 8 Paid Holidays
- 2 Cultural Floating Holidays
- Health Insurance - Plan Options Start at $1.00 Per Pay Period
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts - Medical and Dependent Care
- Health Savings Account
- 100% employer paid Basic Life and Long-term Disability Insurance
- Volunteer Life Insurance
- Short-Term Disability Insurance
- 401(K) with 4% Employer Match
- Employee Clothing Allowance
- Employee Assistance Program
- Gym Membership Discount to the Midwest Athletic Club
- Parental Leave
- National Health Service Corps Loan Repayment (Select Positions)
- FTCA Malpractice Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
No Education Listed
Number of Employees
101-250 employees
