IT Helpdesk Technician
About The Position
The IT Helpdesk Technician is a critical member of our Information Technology team, responsible for troubleshooting and resolving technical issues across a variety of devices and systems. You will primarily work on PCs and mobile devices while occasionally supporting networks, servers, and projects. This role is hands-on, working with the IT team to provide exceptional support and customer service. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
- 1-3 years in an IT Helpdesk or similar role required.
- IT Certifications such as A+, Network+, Security+, or equivalent are highly preferred.
- Proven ability to work independently and effectively manager priorities.
- Experience with documenting Standard Operating Procedures (SOPs).
- Ability to travel occasionally (5%).
- Strong Professional oral and written communication skills.
- Ability to explain complex technical and security concepts to both technical and non-technical audiences.
- Capable of standing/walking up to 50% of the day and lifting up to 50 pounds.
- Comfortable managing multiple tasks and meeting tight deadlines in a fast-paced environment.
Responsibilities
- Manage Active Directory and Entra, including user accounts and permissions.
- Administer and troubleshoot Windows Servers, including DHCP, DNS, GPO'S, Hyper-V, etc.
- Support and maintain networks including LAN, WAN, DNS, VPN, and VLAN's.
- Coordinate with vendors and ISPs as needed for support.
- Administer the Microsoft 365 suite, including Exchange, Teams, SharePoint, etc.
- Manage on-premises and cloud hosted IT infrastructure.
- Oversee desktop and mobile device management systems (MDM, RMM, ETC.)
- Provide end-user support for PCs, mobile devices, and software.
- Troubleshoot and support VOIP systems.
- Identify and assist with potential security threats involving user devices and accounts.
- Assist with hardware and software rollouts, ensuring consistency and compliance with company standards.
- Participate as part of the Helpdesk team, triage, diagnose, and resolve tickets while maintaining SLAs, SOPS, and customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
