IT Helpdesk Technician

Woongjin, Inc•Plano, TX

7h•$24 - $26

About The Position

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements

Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)
Good understanding of computer systems, mobile devices and other tech products
Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
Ability to diagnose and resolve basic technical issues
Computer skills must include: Microsoft Office Suite, SAP GUI
Install and repair Laptop PC, Printers
Experience with LAN and Cabling
1~4 years’ experience working in helpdesk area with break/fix experience and/or with related education/training But entry level is applicable.
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field

Nice To Haves

A+ Certificate is preferred

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures