IT Helpdesk I

Autonomous Solutions • Logan, UT

5d

About The Position

This is a project-based employee role supporting the initial development phase of our autonomous vehicle platforms. Development phases of this nature typically span up to approximately 24 months, though scope and duration are driven by business needs. At ASI, we are revolutionizing industries with state-of-the-art autonomous robotics solutions. Within the fields of agriculture, construction, landscaping, and logistics, we deliver technologies that enhance safety, productivity, and efficiency. With our core values of Simplicity, Safety, Transparency, Humility, Attention to Detail and Growth guiding everything we do, we're shaping the future of automation in dynamic markets. Headquartered in the scenic landscapes of Northern Utah, ASI boasts a 100-acre proving ground where innovation meets reality. What sets us apart is our state-of-the-art autonomous software that seamlessly interfaces with a diverse range of Original Equipment Manufacturers (OEM), distinguishing us as a trailblazer in the autonomous software landscape. Our solutions extend across nine industries, from automotive to logistics, empowering clients with remote control, teleoperation, and fully automated solutions. ASI's influence is felt globally, with our robotic automation products integrated into the operations of renowned companies and government agencies. Our prestigious clientele includes industry giants that are household names. By joining ASI, you become an integral part of a team that is revolutionizing how the world moves, operates, and automates. Summary As an IT Help Desk I, you primarily focus on Tier 1 support of employee technical needs. You maintain and support the integrity of the end user operating systems, hardware, and technical environment including several computer systems, environments, and configurations. Some system administration will be required on a knowledge and experience basis. You will report to the IT manager, and will work closely with the primary systems administrator. In addition, you will work on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.

Requirements

• Education or work experience in IT or related field.
• 0-2 years of experience in IT.
• Excellent at problem solving technical issues.
• Ability to operate computer systems well. (Windows, MacOS, Linux)
• Works well with others.
• Detail oriented in order to keep accurate notes on tickets, and changes.
• Ability to diagnose and resolve basic computer technical issues
• Good understanding of networking and cabling
• Excellent oral and written communication skills
• Self-motivated and proactive to see tasks through to completion

Responsibilities

• Manages and resolves help desk tickets in a thorough and timely manner.
• Will respond to employees needs via phone, email and internet communications.
• Identifies, researches and resolves complex technical problems.
• Install, make changes and repair computer hardware and software
• Documents and monitors problems to ensure resolution in a timely manner.
• Create, update and maintain company knowledge base articles.
• Will work on technical projects as needed
• Light server maintenance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees