IT Helpdesk/PC Support
About The Position
Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community. We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all. We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more! We are looking for IT Helpdesk/PC Support Technician to join our team. The PC Support Technician provides helpdesk and technical support related to the use and operation of network software, desktop PC’s, printers, copiers and phones and related software and their connectivity to other computers in the Agency. This position involves extensive interaction with end users. They will help with installation, configuration and repair of desktop PC hardware, software installation and application support and helpdesk ticket/phone support resolution. In addition, oversee and perform as necessary, basic network maintenance such as backup, user setup, user account maintenance, Installation, configuration and repair of printers, faxes and copiers plus providing general support for end users such as orientation, problem assessment, and troubleshooting. Plus, other duties as assigned.
Requirements
- One-year Technical School, Community College or equivalent combination of education and experience plus a valid, current driver’s license and automobile
Responsibilities
- helpdesk and technical support related to the use and operation of network software, desktop PC’s, printers, copiers and phones and related software and their connectivity to other computers
- installation, configuration and repair of desktop PC hardware
- software installation and application support
- helpdesk ticket/phone support resolution
- basic network maintenance such as backup, user setup, user account maintenance
- Installation, configuration and repair of printers, faxes and copiers
- general support for end users such as orientation, problem assessment, and troubleshooting
- other duties as assigned
Benefits
- Medical
- Dental
- Paid Vacation
- Sick Leave
- 12 Paid Holidays
- Life Insurance
- Flexible Spending Account
- Continuing Education
- Employee Assistant Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
