IT Helpdesk Level 1 Support
GritR Sports•North Richland Hills, TX
38d•$18 - $19•Onsite
About The Position
IT Helpdesk Level 1 Support Department: IT Compensation: $18/hr starting ($19 after successful 90 day probation period / Not a remote position) Level: Associate
Responsibilities
- React and troubleshoot incidents with PC, Mac, iOS, Android devices
- Maintain/troubleshoot onsite network equipment
- Maintain/troubleshoot onsite WMS system
- Maintain and update the accurate inventory of all company assets
- Accurately document problems/tasks in the ticketing system (Jira/Asana) for future reference
- Assist in creating materials (SOP) for end-user frequently asked questions (FAQs)
- Escalate issues to the Level 2, Level 3 Support
- Meet agreed upon service level agreements (SLAs), and achieves key performance indicators (KPIs)
- Coordinate with the IT Lead, and IT Manager when escalating level 1 and 2 tasks.
- Primary work location is North Richland Hills, with flexibility to commute and provide coverage at our Arlington office as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
Education Level
No Education Listed
