IT Helpdesk Technician Level 1

BuzzClan LLC • Sioux Falls, SD

3d • Onsite

About The Position

We are seeking a Level 1 IT Helpdesk Technician to serve as the first point of contact for end users experiencing technical issues. This is a full-time, onsite position supporting a fast-paced and customer-focused IT environment.

Requirements

• 1–3 years of experience in IT Helpdesk / Service Desk / Technical Support
• Strong knowledge of Windows OS and Microsoft Office Suite
• Basic understanding of networking concepts (VPN, printers, Wi-Fi)
• Experience with ticketing tools such as ServiceNow, BMC Remedy, or similar
• Excellent communication and customer service skills
• Ability to work onsite in Sioux Falls, SD

Nice To Haves

• IT certifications (CompTIA A+, ITIL – optional)
• Experience supporting corporate end users

Responsibilities

• Act as the first point of contact for technical support via phone
• Diagnose and troubleshoot hardware, software, and basic network issues
• Provide step-by-step guidance to end users to resolve issues
• Log incidents, service requests, and resolutions in the ticketing system
• Escalate unresolved issues to Level 2/3 support teams
• Follow up with users to ensure timely resolution and satisfaction
• Maintain accurate documentation and service records
• Adhere to SLAs, quality standards, and IT policies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees