IT Helpdesk Internship
About The Position
If you’re the person friends call when their laptop freezes or their Wi‑Fi mysteriously stops working, this internship is your moment. As our IT Helpdesk Intern, you’ll be on the front lines of technical support, helping employees solve real issues, learning how enterprise systems work, and getting hands‑on experience with hardware, software, and IT operations. You’ll be part of a collaborative team that keeps the company running smoothly — and you’ll gain practical skills that translate directly into a future IT career. What You’ll Do You’ll start by joining the company‑wide intern project, then jump into the daily rhythm of the Help Desk. You’ll answer calls from employees who need technical support and respond to tickets submitted through ServiceNow. You’ll help set up, deploy, and support new or replacement equipment and software, and you’ll assist with maintaining our technical inventory so everything stays organized and up to date. You’ll also create and update IT documentation, support larger‑scale IT projects when available, and get exposure to the tools and systems that keep a modern IT department running. Every day brings something new — and you’ll always have a team ready to guide you. What You Bring Pursuing an Associate’s degree or higher Strong teamwork skills and the ability to thrive in a collaborative environment Ability to manage time, complete projects on schedule, and escalate issues when needed Why You’ll Love This Internship You’ll gain real‑world IT experience, build confidence troubleshooting technical issues, and learn how enterprise support teams operate. You’ll work with hardware, software, documentation, and larger IT initiatives — all while helping people solve problems and keeping the organization running smoothly.
Requirements
- Pursuing an Associate’s degree or higher
- Strong teamwork skills and the ability to thrive in a collaborative environment
- Ability to manage time, complete projects on schedule, and escalate issues when needed
Responsibilities
- Answer calls from employees who need technical support
- Respond to tickets submitted through ServiceNow
- Help set up, deploy, and support new or replacement equipment and software
- Assist with maintaining our technical inventory
- Create and update IT documentation
- Support larger‑scale IT projects when available
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What This Job Offers
Career Level
Intern
Education Level
Associate degree
Number of Employees
101-250 employees
