IT Helpdesk Representative

Great Basin Industrial•Kaysville, UT

14h•$19•Onsite

About The Position

We’re seeking a dependable part-time IT Helpdesk Representative to provide first-line technical support during the afternoon shift at our headquarters in Kaysville, UT. This in-person role is 25+ hours per week and focuses on supporting employees with day-to-day IT issues, troubleshooting hardware and software problems, and helping keep internal systems running smoothly. The ideal candidate is service-minded, organized, and comfortable assisting both technical and non-technical team members.

Requirements

CompTIA A+ certification, or equivalent education/experience in hardware, operating systems, and basic networking.
Basic understanding of network and data security principles (password hygiene, phishing awareness, least-privilege access).
Strong customer service skills with a people-first mindset and clear, professional communication.
Ability to follow documented procedures, update tickets, and document troubleshooting steps.
Willingness to learn and adapt to new tools, processes, and technologies (training and mentoring will be provided).

Nice To Haves

Exposure to Microsoft Active Directory and Microsoft Entra ID (Azure AD) for user accounts, passwords, and access management beneficial.
Experience with common business productivity tools (Microsoft 365, email, Teams, basic file sharing).
Familiarity with remote support tools (screen sharing, remote desktop) a plus.

Responsibilities

Serve as a first point of contact for end users seeking technical assistance via in-person, phone, chat, or email.
Troubleshoot and resolve day-to-day issues with workstations, peripherals, basic networking, and standard business applications, escalating when needed.
Interact with end users in a friendly, patient, and helpful manner, explaining technical concepts in plain language.
Create, update, and close support tickets, documenting steps taken and following up with users to confirm resolution.
Assist the IT team with routine tasks such as workstation setup/imaging, deployments, patching, software installs/updates, and basic account/password changes.
Follow security and data protection best practices when handling user accounts, devices, and company information.
Contribute to a helpful, trusting environment by sharing troubleshooting tips, documenting solutions, and supporting team standards.
Respect users’ time and work schedules by planning support activities to minimize business disruption.