IT Helpdesk Intern - Chicago Summer 2026

F.H. Paschen•Chicago, IL

4d•$20 - $22

About The Position

We are seeking a customer-oriented IT Helpdesk Intern to join our team. In this role, you will provide exceptional customer service to our end-users while offering direct and remote support for software, hardware, and mobility solutions. As a member of our team, you will work independently and collaboratively to resolve issues accurately, efficiently, and in a timely manner to support all levels of our end-user community.

Requirements

Degree seeking in a Computer Science or other technical field preferred.
Prior experience in PC support is preferred.
Strong ability to identify and resolve issues while maintaining a customer-centric approach through effective decision-making skills.
Effective communication skills
Ability to work both independently and collaboratively while maintaining a focus on customer satisfaction.

Nice To Haves

Experience with helpdesk/trouble ticketing software.
Knowledge of Windows operating systems
Knowledge of networking concepts such as TCP/IP, DNS, and DHCP.
Ability to diagnose and replace PC hardware components.

Responsibilities

Provide first-rate customer support by troubleshooting and diagnosing production problems, deploying new hardware and software, and maintaining documentation of solutions to keep users informed.
Support remote locations, including configuring networking equipment to maintain reliable connectivity.
Administer user accounts, manage mailboxes and telephony systems, and ensure that user needs are met.
Perform other miscellaneous duties as assigned, while focusing on providing excellent customer service.