IT Helpdesk Intern

HELIOS TECHNOLOGIES INC•Buffalo Grove, IL

1d•$18 - $20

About The Position

The IT Helpdesk Intern will support the day-to-day operations of the IT Helpdesk by assisting with basic technical support, troubleshooting, and system maintenance tasks. This role is designed to provide hands-on experience in an IT support environment while contributing to efficient and responsive service for internal users.

Requirements

Strong problem-solving skills and attention to detail.
Excellent communication and customer service skills.
Ability to manage multiple tasks and prioritize effectively.
Willingness to learn and take initiative.
Currently pursuing a degree in Information Technology, Computer Science, or a related field.
Basic understanding of computer systems, networks, and troubleshooting techniques
Familiarity with Microsoft Windows and common business applications (e.g., Microsoft 365)

Responsibilities

Provide first-level technical support to employees for hardware, software, and network-related issues.
Respond to helpdesk tickets, emails, and phone inquiries in a timely and professional manner.
Assist with troubleshooting common issues related to desktops, laptops, printers, and mobile devices.
Support user account management, including password resets and access provisioning.
Help install, configure, and update software applications and operating systems.
Assist with onboarding and offboarding processes, including equipment setup and retrieval.
Maintain accurate documentation of issues, resolutions, and IT procedures.
Support inventory tracking of IT equipment and supplies.
Escalate more complex technical issues to senior IT staff as needed.
Participate in IT projects and process improvement initiatives as assigned.