IT Helpdesk II

SpotOn•Chicago, IL

1d•$27 - $32•Onsite

About The Position

Helpdesk Technicians support SpotOn Employees and Contractors requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. Level II Technicians focus on tickets for the majority of their day – both frontline and as an initial escalation point of contact. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned.

Requirements

Intermediate Knowledge of Okta User/Group Management
Intermediate Knowledge of Google Workspace User/Group Management/Administration
Intermediate Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Moderate Knowledge with Networking Technologies
Moderate Knowledge in VoIP Softphone and Telephony Services
Good US English verbal and written communication skills (multi-lingual preferred)
3 year in similar Helpdesk role
2 years with Google Apps for Business or similar service
2 years with Okta or similar service
High school diploma
Work authorization in the U.S. is required.

Nice To Haves

CompTIA A+, Network+, and/or Tech+ or similar preferred

Responsibilities

Keep regular office hours in assigned SpotOn office
Handling tickets for tasks such as; User administration (onboarding, offboarding, changes, resets, unlocks, etc)
Desktop support (hardware, software, and services)
Licensing (provisioning and deprovisioning)
Hardware requests
First response for issues from VIP (ELT & EAs)
Asset tracking (assignment, return, retirement)
Auditing (User and Accounts)
Regular maintenance and patching
Specialist for specific products and services
Takes ownership of special projects as needed
Respond to unexpected issues
Other duties and projects as assigned