IT Helpdesk II

Autonomous Solutions • Lehi, UT

4d

About The Position

As an IT Help Desk II, you provide support to end users for computer, application, system, device, access, and hardware issues. You identify, research, and resolve technical problems with some complexity. You also respond to telephone, email, and online requests for technical support. In addition, you document, track, and monitor the problem using applicable systems and tools. You may coordinate with other teams or departments to resolve user problems.

Requirements

• Classes, Associates degree, or technical certification in IT or related field.
• 4-6 years of general work experience.
• Good understanding of computer systems, mobile devices, and other tech products.
• Solid understanding of how to research troubleshooting technical issues.
• Ability to diagnose and resolve basic technical issues
• Good communication skills, written and verbal.
• Customer-oriented and cool-tempered

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance by phone, email, or other IT helpdesk requests.
• Perform remote troubleshooting through diagnostic techniques.
• Researches and resolves routine technical problems.
• Walk employees through the problem-solving process.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
• Follow up and update employees on the status of solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees