IT Helpdesk Engineer
Meow Wolf•California - Exhibition, CA
•Onsite
About The Position
Provides hands-on technical support for Meow Wolf’s users and systems. Troubleshoot hardware, software, and network issues; maintains the helpdesk/ticketing system; configures and deploys devices; documents solutions; and partners with vendors to keep operations running smoothly.
Requirements
- 3+ years of professional IT experience with at least Level 2 proficiency.
- Proficiency with Windows and macOS desktop operating systems.
- Proficiency with Google Workspace and Microsoft 365 administration.
- Strong knowledge of computer hardware/software testing and troubleshooting.
- Experience with backup solutions, managed antivirus, copiers, SaaS apps, MDM, and technical documentation.
- Experience with Ethernet cabling (pulling, terminating, managing).
- Understanding of Windows Server environments (Active Directory, DHCP, DNS, Group Policy).
- Understanding of LAN/WAN technologies and common network devices (switches, routers, firewalls).
- Excellent customer service and communication skills.
- Associate’s or Bachelor’s degree in a technical field (or equivalent experience).
- Helpdesk experience; CompTIA A+ and Network+ certifications; basic understanding of the OSI model.
Responsibilities
- Provide day-to-day technical support; research and resolve user-reported issues.
- Triage and work tickets in the helpdesk system; document actions and resolutions.
- Configure, deploy, and maintain macOS/Windows laptops/desktops, printers, and peripherals.
- Perform preventative maintenance; install service releases; maintain desktop applications.
- Monitor network devices and LAN performance; escalate issues appropriately.
- Implement virus protection, detection, and remediation.
- Deliver basic training to end users on hardware/software use and best practices.
- Coordinate with hardware/software vendors for escalated support.
- Create and maintain documentation (installation, maintenance, troubleshooting, licensing, configuration, connectivity).
- Assist with AV setup for internal meetings and events.
- Recommend support improvements to the IT team and complete other duties as assigned.
Benefits
- Medical Insurance options: PPO & HDHP
- Dental and Vision Insurance
- HSA, HRA, and FSA options
- 401k Retirement Plan
- Company paid Life Insurance Policy and Disability Coverage(s)
- Voluntary Critical Illness and Life Insurance Policies
- Company Paid Employee Assistance Program
- Paid Parental Leave for 12 weeks
- Discount off Meow Wolf Gift Shop Merch and Cafes
- Admission to Meow Wolf attractions for employees and guests
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
