IT HelpDesk Analyst
Secur-Serv•New Brunswick, NJ
•Onsite
About The Position
The Help Desk Analyst position will provide clinical technical support for physicians, residents, and nurses in Paragon, (PCH, CCS, Emergency Department, and Operating Room Management, etc) and Athena EMR Systems.
Requirements
- Minimum of 3yrs helpdesk experience
- CompTIA A+ Certification
- Exceptional interpersonal and customer service skills including deescalating frustrated callers and providing "white glove support" to medical professionals or executives
- Experience using a ticketing system
- Proficient in MS Office & Outlook
- Strong leadership skills
- Ability to explain technical issues to non-technical people
- Strong analytical and problem-solving skills with consistent conclusions
- Familiarity with troubleshooting computer-related problems, specially with interval client computing platforms and network connectivity
- Basic understanding of laws and regulations regarding the EEOC and ADA
- Ability to provide practical solutions to complex problems in an independent work environment
- COVID-19 Vaccination: Must have proof of vaccination and must be fully vaccinated
- COVID-19 Booster Shot: Must have proof of booster shot (when eligible)
Nice To Haves
- Management experience
Responsibilities
- Provide helpdesk phone support and remote support for end-users.
- Provide desktop support (hardware & software) for end users on-site
- Monitor servers and follow escalation procedures to on-call analysts for clinical application incidents, system alerts, and network & interface issues.
- Perform software installation and upgrades, as needed
- Utilize manual and automated processes/tools to monitor and maintain computing environments.
- Assist in supporting backup & restoration processes and procedures.
- Assist in the design, deployment, and maintenance of administrative, physical, and technical security controls as they relate to the helpdesk function/user communities.
- Ensure that all client process and procedures have been implemented, understood and followed.
- Ensure proper use of client equipment and sensitive security information and reports
Benefits
- copay medical plan option
- HSA medical plans with employer contributions to your HSA Account
- dental
- vision
- company-paid life insurance
- company-paid short- and long-term disability coverage
- 401K savings plan with a generous company match
- LinkedIn Learning platform
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
