IT Helpdesk 1

The Raymond Corporation • Addison, TX

14h • Onsite

About The Position

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users across 7 branches from a central location in Addison Texas. This job requires a customer oriented mindset.

Requirements

• Proficiency with Windows
• Experience with Office 365
• Profound logic and troubleshooting skills for software and hardware
• Strong interpersonal skills to effectively communicate with users, and co workers
• Understand and practice phone and email etiquette
• Must be well spoken, outgoing, organized, detail-oriented, dependable, and flexible
• Background Check and Drug Screen required

Nice To Haves

• The ability to learn quickly and adapt to changing requirements

Responsibilities

• Take inbound calls or emails and work to resolve issues via internal and remote support tools
• Monitor the Help Desk ticket system Zendesk, work to resolve and clear alerts daily
• Setup new user equipment, trouble shoot user accounts, printers, and password resets
• Create, maintain or adjust Best Practices
• Work After Hours and Weekends when required
• Provide all Tier 1 level support. Assist in escalating calls as needed
• Any other duties as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed