IT Help Desk
AmeriSave Mortgage Corp.
•$24 - $26•Remote
About The Position
AmeriSave is currently hiring a Help Desk professional to join our IT team. The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills.
Requirements
- Bachelor’s degree preferred; some college coursework required
- Working knowledge of Windows 11
- Working knowledge of Microsoft O365 suite
- Ability to assist others with complex issues in a professional manner
- Learning and initiative skills
- Strong problem analysis and problem-solving skills
- Attention to detail
- Excellent written and verbal communication skills
- High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).
Responsibilities
- Provide tier 1 level technical and procedural assistance via phone, email and chat
- Diagnose and resolve technical hardware and software issues
- Research issues using available information resources
- Implement issue resolution and/or advise user on appropriate action
- Follow standard help desk procedures
- Log all help desk interactions
- Redirect problems to tier 2 and tier 3 level support as required
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates
- Assist senior IT staff as needed
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee discounts
- Health insurance
- Life insurance
- Paid time off
- 12 paid holidays per year
- Paid training
- Referral program
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
