IT Help Desk Technician

Intuitive Machines LLC•Houston, TX

1d•Onsite

About The Position

Intuitive Machines is seeking an IT Help Desk Technician (Break/Fix) to provide hands-on technical support across the organization. This role is responsible for diagnosing, troubleshooting, and resolving end-user technical issues in a fast-paced aerospace environment. The ideal candidate thrives in a break/fix setting, delivers strong customer service, and demonstrates solid technical troubleshooting skills across hardware, software, and networked systems.

Requirements

3+ years of IT support experience in a break/fix or service desk environment
Strong troubleshooting skills in Windows environments, hardware systems, and basic networking
Experience with ticketing systems and IT service management platforms
Working knowledge of Active Directory, Microsoft 365, and endpoint management tools
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Strong customer service and communication skills
Ability to work on-site in a fast-paced, mission-driven environment

Nice To Haves

Associate or Bachelor’s degree in Information Technology or related field
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or ITIL
Experience supporting engineering, aerospace, or manufacturing environments
Familiarity with cybersecurity best practices and endpoint protection tools
Experience supporting hybrid or cloud-based environments

Responsibilities

Provide first-line and Tier II technical support for hardware, software, and network-related issues
Diagnose, troubleshoot, and resolve break/fix incidents in a timely manner
Manage and update support tickets within the IT service management system to ensure SLA compliance
Support end-user devices including desktops, laptops, mobile devices, printers, and conference room technology
Install, configure, and maintain operating systems, business applications, and endpoint software
Administer user accounts, permissions, and group memberships in Active Directory and Microsoft 365
Perform workstation imaging, deployments, and patch management activities
Coordinate hardware repairs and warranty support with vendors as needed
Document troubleshooting steps, solutions, and create knowledge base articles
Maintain accurate inventory records of IT assets and equipment
Escalate complex technical issues to senior IT staff when necessary
Communicate effectively with users regarding issue status and resolution timelines