IT Help Desk Technician

Purem Novi Inc•Novi, MI

5h•Onsite

About The Position

Objective of the Position: This position provides IT support and customer service by assisting end users at assigned locations. The position ensures that all IT support requests are addressed in a timely fashion

Requirements

Strong understanding of troubleshooting theory.
Help Desk experience preferred.
Basic understanding of ITSM and Incident Management.
Advanced knowledge of Windows, and it’s subsystems.
Familiarity with Office 365 products.
Basic familiarity with Windows server.
Basic understanding of Active Directory, and best practices.
Basic familiarity of networking principles and concepts.
Familiarity with Jira Service Management is helpful.
Strong understanding of Windows Server, and subsystems.
Cisco networking, or equivalent, experience required.
Basic understanding of VMWare and virtualization.
Advanced understanding of Active Directory.
Intermediate understanding of DNS, DHCP, etc.
Associates degree or equivalent from a 2 year college or technical school.
Prior internship experience in technical support/IT function.
Must have strong troubleshooting, time management, and customer support skills.
Ability to travel domestically.
To perform this job successfully, an individual must be proficient in Microsoft Windows, Microsoft Office.
To perform this job successfully, an individual must be knowledgeable in Hardware support, to include (but not limited to): laptops, desktops, servers, printers, smartphones.
Ability to analyze data and prepare reports, statements and projections.
Ability to apply mathematical concepts and operations, including calculations, percentages, etc.
Ability to read and comprehend instructions, correspondence, and memos, and write correspondence.
Analytical- Synthesize complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Business Acumen- Understands business implications of decisions.
Knowledge of continuous improvement of products for manufacturability.
Knowledge of engineering fundaments, mechanical systems, automotive systems, and exhaust systems.
Project Management- Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Strives to continuously improve expertise, knowledge and skills.