IT Help Desk Technician
About The Position
The IT Help Desk Technician is an entry-level position within the IT department of ESCO Group. This position is best described as supporting ESCO employees with a variety of computer hardware and software related issues and is focused on providing Help Desk support and is also responsible for replacing users’ computers and mobile devices and setting up technology in their workspaces. Work executed will be directed by other, more senior team members but will be done independently. This position requires the ability to coordinate with end users and identify, research and resolve technical problems within their level of knowledge and experience to ensure timely resolutions of the tasks assigned.
Requirements
- Enrollment in or completion of an Associate’s degree program in information technology or related discipline from an accredited college, technical school, or university; or two years of relevant experience.
- Demonstrated to be highly proficient with computer technologies including but not limited to, Windows Operating Systems, and the use of the Microsoft Suite.
Nice To Haves
- Experience in an information technology help desk.
- Experience imaging and deploying Windows PCs.
Responsibilities
- Handle a wide range of user issues involving technologies such as the Microsoft suite, multifunction printers, conference room equipment, computers, smartphones, tablets, etc.
- Set up new or repurpose previously used computers including the installation of software, updates, drivers, etc.
- Set up new or repurpose previously used physical workspaces, cubicles and offices with IT equipment.
- Backup previously used computers before repurposing or retiring. In the case of a computer being retired, the hard drive must be wiped or destroyed of all confidential information.
- Create “How-To” guides for users when it is determined that we have a common issue related to user lack of understanding on how to use technology.
- Maintain the IT hardware and software inventory.
- Assist in supporting active directory, email systems, facility security and access system, etc.
- Utilize, support, and enhance ESCO’s standards and best practices.
- Understand and follow all safety, conduct, and policy requirements established by ESCO and clients.
- Other duties and responsibilities as assigned or deemed necessary by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
