IT Help Desk Technician

Atlantic Medical Imaging•Galloway, NJ

1d•$24 - $28•Onsite

About The Position

AMI is seeking a customer-focused IT Help Desk Support Technician to join the team! The IT Team at AMI provides exceptional customer service and plays a critical role in ensuring a positive patient, provider, and employee experience. AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), Paid Holidays, 401k and Profit sharing and the opportunity to work in an exciting and progressive outpatient practice. Offered rates increase based on years of work experience. This is a full time, on-site position based in the Galloway office location. Travel to other offices is required based on the responsibilities of the role. The IT Help Desk Support Technician is responsible for, but not limited to: Performs Help Desk support. Identifies, diagnoses and resolves technical issues. Prioritizes work to identify and escalate problems and performs solutions tracking. Communicates respectfully and professionally with end users to educate and instruct on various software programs and hardware functions. Functions as first line support for all software including MS Office 365, Windows 7 & 10 and any upgrades to those versions in the future. Functions as first line support for all hardware, including but not limited to Dell PCs, CISCO and Dell Servers, Citrix, VMware and Corporate Print Solutions. Develops working knowledge of clinical applications in order to assist as needed in those areas. Troubleshoots RIS/PACS and PS360. Performs daily maintenance of network services (backups, administration, and hardware maintenance). Performs multiple projects simultaneously, prioritizing work and resolving emergencies as they arise. General use of Active Directory; checks profiles and user account permissions and ensures all users are in the correct groups. Completes setup, troubleshoots and updates of VOIP hosted phone system Auto Attendant, phone setup and PBX portal configuration. Supports printer and fax installation and troubleshoots issues. Assists in the coordination of field installations and upgrade initiatives, including the facilitation of systems upgrades, rollout of new hardware and field training. Builds PCs and Radiologist Workstations per AMI standards and replaced broken hardware. Develops understanding of and completes backups on all AMI systems. Maintains understanding of Data Center, including physical layout. Maintains understanding of infrastructure and IP scheme for servers and switches. Maintains understanding of VMware AMI infrastructure and servers. Performs other duties as required or assigned. This is a full-time, 40 hour per week position based in the AMI Galloway office location. Travel to different AMI office locations in Atlantic and Cape May counties & Manahawkin is required as needed. The work schedule includes Monday-Friday with shift times of 8am-4:30pm & 8:30am-5pm. The IT department participates in an on-call rotation approximately every seven (7) to eight (8) weeks to address after-hours issues (includes overnights and weekends). Additional compensation is provided for on-call coverage. Schedules are subject to change based on department needs.

Requirements

Candidates must have a high school degree or equivalent; some IT coursework, certifications, or IT degree is preferred.
Qualified candidates have a working knowledge of IT hardware, software and basic network configuration.
Candidates must be willing to learn new systems and programs and are able to adapt quickly to changing business needs.
The ideal candidate is a self-starter with strong analytical skills and demonstrates initiative.
Candidates must work well under pressure, in a fast-paced environment with minimal supervision.
Exceptional verbal and written communication as well as strong interpersonal skills are a must.
Candidates must demonstrate an understanding of the critical role that IT plays in the patient, provider, and employee experience.

Nice To Haves

some IT coursework
certifications
IT degree

Responsibilities

Performs Help Desk support.
Identifies, diagnoses and resolves technical issues.
Prioritizes work to identify and escalate problems and performs solutions tracking.
Communicates respectfully and professionally with end users to educate and instruct on various software programs and hardware functions.
Functions as first line support for all software including MS Office 365, Windows 7 & 10 and any upgrades to those versions in the future.
Functions as first line support for all hardware, including but not limited to Dell PCs, CISCO and Dell Servers, Citrix, VMware and Corporate Print Solutions.
Develops working knowledge of clinical applications in order to assist as needed in those areas.
Troubleshoots RIS/PACS and PS360.
Performs daily maintenance of network services (backups, administration, and hardware maintenance).
Performs multiple projects simultaneously, prioritizing work and resolving emergencies as they arise.
General use of Active Directory; checks profiles and user account permissions and ensures all users are in the correct groups.
Completes setup, troubleshoots and updates of VOIP hosted phone system Auto Attendant, phone setup and PBX portal configuration.
Supports printer and fax installation and troubleshoots issues.
Assists in the coordination of field installations and upgrade initiatives, including the facilitation of systems upgrades, rollout of new hardware and field training.
Builds PCs and Radiologist Workstations per AMI standards and replaced broken hardware.
Develops understanding of and completes backups on all AMI systems.
Maintains understanding of Data Center, including physical layout.
Maintains understanding of infrastructure and IP scheme for servers and switches.
Maintains understanding of VMware AMI infrastructure and servers.
Performs other duties as required or assigned.