IT Support Technician
About The Position
Waste Solutions Canada is seeking a driven, customer-focused IT Help Desk Technician to join their Technology team. This role is crucial for providing first-level IT support across the company, analyzing, troubleshooting, and resolving hardware, software, and network issues. The technician will also manage the IT aspects of employee onboarding and offboarding, ensuring a smooth experience for new hires and secure departures for departing employees. The position involves independent work, managing requests through a ticketing system, and escalating issues as needed. Waste Solutions Canada is a rapidly growing, tech-forward company recognized for its innovation and positive work environment.
Requirements
- A minimum of 1 year of experience providing IT support and/or related schooling.
- Confidence working with Windows 11 and Microsoft 365.
- Ability to support desktops, laptops, and mobile devices.
- Customer orientation: ability to understand user needs.
- Passion for analysis and problem-solving.
- Strong communication skills: proactively surface issues, ideas, and concerns.
Nice To Haves
- Familiarity with Active Directory, Entra ID, Intune, VPN, and printers.
Responsibilities
- Provide first-level IT support via phone, email, and in person.
- Analyze, troubleshoot, and resolve hardware, software, and network issues on Windows platforms.
- Install, configure, and maintain laptops, printers, and peripherals.
- Manage user onboarding and offboarding, including account setup, access permissions, hardware/software configuration, and deactivation.
- Conduct IT orientation for new employees.
- Manage user accounts in Active Directory, Entra ID, Microsoft 365, and other enterprise systems.
- Track and resolve requests through the SupportBench ticketing system.
- Assist with updates, patch management, and routine system maintenance.
- Maintain accurate hardware inventory and software license records.
- Coordinate equipment shipments.
- Document procedures, FAQs, and user guides.
- Follow IT security protocols and data protection standards.
- Report potential IT risks or vulnerabilities.
- Support audits and access reviews.
Benefits
- Competitive salary
- Comprehensive benefits plan with multiple options and virtual healthcare
- RRSP matching
- Cell phone plan reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
