IT Help Desk Technician
About The Position
As a Help Desk Employee, you will join a dynamic team of IT professionals supporting a modern, cloud-first environment. You’ll gain hands-on experience with the latest technologies, including cloud platforms (Microsoft 365, Azure), cybersecurity best practices, and automation tools. You’ll learn to manage Active Directory, provision accounts, troubleshoot across Windows, and support remote and hybrid users. Interns actively contribute to impactful projects, collaborate with mentors and senior leadership, and develop both technical and professional skills essential for today’s IT landscape.
Requirements
- Bachelor’s degree in information technology, Computer Science, Cybersecurity, Business Information Systems preferred. Minimum 3.0 GPA, desired.
- Enrolled in an undergraduate or accredited graduate program. Preferred majors: Information Technology, Computer Science, Cybersecurity, Business Information Systems.
- Eagerness to master new technologies and adapt to evolving IT trends (cloud, automation, cybersecurity).
- Experience in a customer-facing, fast-paced environment.
Nice To Haves
- Familiarity with cloud platforms is a plus.
Responsibilities
- Provide technical support for computer systems, hardware, software, and cloud services (Microsoft 365, Google Workspace, etc.).
- Troubleshoot issues across operating systems (Windows) and mobile platforms.
- Respond to user queries via ticketing systems, remote desktop tools, and live chat.
- Assist with cybersecurity tasks: password resets, MFA setup, basic threat identification, and compliance checks.
- Support asset management, inventory logging, and cross-referencing between cloud and physical resources.
- Create and manage user accounts, image and deploy workstations, and automate routine tasks using scripting (PowerShell).
- Help with network troubleshooting (IP, DNS, VPN, Wi-Fi), device setup, and connectivity issues.
- Organize peripherals, assist with workstation moves, and maintain a tidy, efficient office environment.
- Document solutions, contribute to knowledge bases, and participate in process improvement initiatives.
- Communicate clearly and empathetically with users of all technical backgrounds, ensuring high-quality customer service.
- Demonstrate adaptability, willingness to learn, and proactive problem-solving in a fast-paced, team-oriented setting.
Benefits
- medical
- dental
- vision insurances
- a 401(k) plan
- paid time off
- Flexible Spending Accounts (FSAs)
- long- and short-term disabilities
- term life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Number of Employees
101-250 employees
