IT Help Desk Technician - Hybrid - San Marcos, CA

Rev Agency LLC•San Marcos, CA

6d•$23 - $24•Hybrid

About The Position

Join our growing Information Technology team as an IT Help Desk Technician and play a key role in delivering exceptional technology support across the organization. In this hands-on position, you'll be the go-to resource for employees, helping resolve technical challenges, supporting modern workplace technologies, and ensuring a seamless user experience. This is an exciting opportunity for a customer-focused IT professional who enjoys problem-solving, working directly with end users, and supporting a dynamic hybrid work environment. You'll gain exposure to a wide range of technologies including Microsoft 365, Active Directory, Microsoft Teams, networking, endpoint support, and audio/video conferencing systems, while contributing to the day-to-day operations that keep the business running efficiently. As part of the IT team, you'll support employees both remotely and in-office, manage hardware and software deployments, assist with onboarding and offboarding activities, and help maintain conference room and collaboration technologies that power in-person, hybrid, and virtual meetings. You'll work closely with colleagues across all departments, making a direct impact on employee productivity and overall business success. If you're a proactive and service-oriented professional with experience in corporate IT support, audio/video technologies, and troubleshooting a variety of technical issues, this role offers an excellent opportunity to grow your skills, expand your technical expertise, and advance your IT career in a collaborative and supportive environment.

Requirements

Strong troubleshooting and problem-solving skills.
Working knowledge of Windows operating systems, Microsoft 365, Active Directory.
Familiarity with networking concepts including LAN, Wi-Fi, VPN, and printer connectivity.
Experience supporting audio/video conferencing equipment and meeting room technologies.
Ability to prioritize and manage multiple support requests in a fast-paced environment.
Strong written and verbal communication skills.
Ability to maintain confidentiality and exercise sound judgment.
Ability to handle situations in a calm, professional manner and exhibit good judgment.
Ability to maintain productivity and confidentiality in a remote or hybrid work environment, including: Minimal distractions, Reliable internet connectivity, Ongoing communication with leadership, Reliable childcare/eldercare when applicable.
Professional appearance and presentation in both virtual and in‑person meetings.
Minimum of two (2) years of IT help desk, technical support, or related experience.
Experience supporting users within a corporate office environment required.
Experience supporting audio/video equipment in conference rooms and collaboration spaces required.

Nice To Haves

Working knowledge and/or experience within PowerShell is preferred.
Familiarity with ITIL principles or IT service management practices is preferred.
Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience may be substituted.
Experience with Microsoft 365, Microsoft Teams, and endpoint management tools preferred.
Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or similar are a plus.
Experience supporting Microsoft Teams Rooms or similar conference solutions.
Experience with ERP systems and other enterprise business applications.
Experience supporting hybrid work environments.
Experience working in a customer service-oriented IT help desk environment.
Knowledge of cybersecurity best practices and endpoint security solutions.

Responsibilities

Provide first-level support to employees via phone, email, ticketing system, remote connectivity, and in-person assistance.
Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, operating systems, and business applications.
Document incidents, service requests, resolutions, and troubleshooting steps in the IT service management system.
Escalate unresolved issues according to established procedures and service level expectations.
Assist with onboarding and offboarding activities, including user account setup, equipment deployment, and access management.
Support day-to-day IT operations, including hardware and software installation, maintenance, upgrades, and troubleshooting.
Monitor and maintain system performance, availability, and security.
Assist with inventory management of technology assets, equipment assignments, and software licensing.
Support network connectivity issues and communicate with vendors when necessary.
Ensure adherence to company IT policies, security standards, and best practices.
Provide support for conference room technology, including audio/video systems, displays, projectors, cameras, microphones, and collaboration tools.
Set up, test, troubleshoot, and maintain meeting room equipment to ensure successful in-person, hybrid, and virtual meetings.
Support Microsoft Teams Rooms and other conferencing platforms.
Deliver exceptional customer service and technical assistance to employees at all levels of the organization.
Communicate technical concepts clearly to non-technical users.
Maintain professionalism, confidentiality, and a customer-focused approach in all interactions.