IT Help Desk

RQ Construction•Virginia Beach, VA

1d•$29 - $35•Onsite

About The Position

RQ Construction has an opening for an IT Help Desk Technician based in our Virginia Beach, VA office. This position serves as the primary resource for day-to-day technical support, assisting staff across company offices and active job sites. The role is centered on keeping the workforce running efficiently by diagnosing and resolving issues across hardware, software, and network systems while adhering to company and DoD cybersecurity requirements. Responsibilities include ticket queue management, equipment deployment and upkeep, new hire technology onboarding, and coordinating technology setup at both office and field locations. This position works closely with IT colleagues, project staff, and outside vendors to deliver consistent and secure technology support across the organization. RQ Construction was established in 1996 and has built a strong reputation in commercial and government Design-Build contracting across Southern California. The company now operates nationally with active projects spanning multiple states. RQ specializes in accelerated delivery of new commercial construction for public and private clients, with a significant portion of the project portfolio dedicated to the Department of Defense sector.

Requirements

High school diploma or GED required
Three - five years of hands-on IT support experience, including troubleshooting hardware and software and managing devices in a corporate setting
Must provide evidence of identity and U.S. work authorization at the time of hire.
Must successfully pass a drug screening and commercial criminal background check, including a stricter Department of Defense background check, for access to job site at military base (if applicable for position being hired for).

Nice To Haves

CompTIA A+, Network+, Security+, or Microsoft certifications strongly preferred
Prior experience in construction, engineering, or design environments is a plus

Responsibilities

Serve as the primary resource for day-to-day technical support, assisting staff across company offices and active job sites.
Diagnose and resolve issues across hardware, software, and network systems.
Adhere to company and DoD cybersecurity requirements.
Manage ticket queues.
Deploy and maintain equipment.
Onboard new hires with technology.
Coordinate technology setup at office and field locations.
Work closely with IT colleagues, project staff, and outside vendors to deliver consistent and secure technology support.