IT Help Desk Technician (Onsite – Indianapolis, IN)
About The Position
Are you passionate about technology and enjoy solving IT problems from start to finish? Do you take pride in clear communication, clean documentation, and delivering that “issue resolved” moment for clients? Bytecafe Consulting is looking for an IT Help Desk Technician to join our Indianapolis-based Managed Services Provider (MSP) team. In this role, you’ll provide frontline technical support to small and mid-sized businesses while working alongside a collaborative, people-first IT team. This is a full-time, onsite role in Indianapolis, IN. Remote work is not available. Occasional local travel to nearby client sites may be required. Why Join Bytecafe Consulting We grow together Ongoing training, certification support, and cross-training help you expand your technical skills and career path. We’re people-first Our culture is collaborative, respectful, and supportive — no silos, no egos. We deliver WOW service Proactive communication, ownership, and follow-through are how we create outstanding client experiences. We recognize growth Earn bonuses for certifications, process improvements, and knowledge sharing.
Requirements
- High school diploma or equivalent required; college education a plus
- 2–4 years of IT Help Desk or Technical Support experience (MSP experience strongly preferred)
- Hands-on experience with: Windows 10/11 Microsoft 365 Azure AD / Intune
- Solid understanding of networking fundamentals (DNS, DHCP, VLANs, Wi-Fi)
- Strong communication and documentation skills
- Valid driver’s license, reliable transportation, and ability to lift up to 40 lbs
Nice To Haves
- Certifications such as MD-102, CompTIA A+, Network+, or AZ-900
- Experience with: ConnectWise PSA / RMM IT Glue ScreenConnect SentinelOne ThreatLocker Proofpoint UniFi or SonicWall
- Basic PowerShell scripting for diagnostics or reporting
- Previous multi-tenant MSP help desk experience
Responsibilities
- Serve as the first point of contact for client IT support via phone, email, and remote tools
- Troubleshoot and resolve issues related to: Windows 10/11 macOS Microsoft 365 Printers, VPN, Wi-Fi Basic networking (DNS, DHCP, VLANs)
- Use MSP tools including ConnectWise PSA, ScreenConnect, and IT Glue
- Follow security playbooks for: Phishing triage MFA resets SentinelOne isolation Proofpoint actions
- Configure and support Azure AD / Entra ID and Intune (BitLocker, compliance policies, Autopilot basics)
- Document all work clearly and consistently in the ticketing system
- Escalate issues cleanly when needed, with thorough documentation
- Participate in a shared after-hours on-call rotation
Benefits
- Competitive pay
- Bonuses for certifications, training completion, and process improvements
- Company-sponsored training and certifications
- Career growth opportunities
- Retirement plan with employer match
- Medical, dental, vision, and life insurance
- Paid time off and paid holidays
- Professional development assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
