IT Help Desk Technician- Onsite in Denver, CO

Applied Tech•Denver, CO

1d•$55,000 - $70,000•Onsite

About The Position

IT Help Desk Technicians utilize several skills to provide all-star service to Applied Tech’s internal teams and customer support to our clients. You will be onsite at a client site all of the time, 40 hours a week. You understand high-quality customer service, respond with appropriate professionalism and urgency, and have a knack for adapting your interpersonal style to many different types of users. You know how to support integrated enterprise applications, troubleshoot hardware and software, and keep users up and running. Candidates should possess effective communication and a client-first mindset. This is a full-time position and includes our entire suite of benefits. This is not a contract position. You will be required to report onsite M-F at our client location, located in Denver, CO. The job may require up to 25% travel based on client needs. Employees must be a “U.S. Person” within the meaning of the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and the Company will not be applying for licenses for individuals not meeting those definitions.

Requirements

Minimum 3 years' experience in help desk environment or related field.
Excellent communication and customer service experience
Active driver’s license and proof of auto insurance
Windows and/or Apple operating systems
General Knowledge of Microsoft Exchange (On-Premises and Online)
General Knowledge of Hypervisor technology (Hyper-V and VMware)
Understanding of networking including DNS, DHCP, TCP/IP
Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
Certification required within six months of being hired
Employees must be a “U.S. Person” within the meaning of the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and the Company will not be applying for licenses for individuals not meeting those definitions.

Responsibilities

Technical issues involving Microsoft's full suite of business applications and operating systems.
Hardware and software support, maintenance and updates for desktops, printers, and mobile devices.
General knowledge hardware and software support for servers.
General knowledge firewalls, switches, and wireless access points.
Logging client issues correctly in our ticket management system.
Substantial customer service focus with proven results for client satisfaction.
Demonstrate complete ownership and accountability of incoming tickets.
Address time sensitive issues promptly.
Candidates will be required to field incoming requests while working on several items at one time.
Must be able to meet deadlines and effectively communicate issues/solutions.
Logging client issues correctly in our ticket management system.
Ability to work with vendors to get customer environment stable.
Candidates will be required to field incoming requests while working on several items at one time.
Must be able to meet deadlines and effectively communicate issues/solutions.
Ability to support client's additional sites outside of Colorado, up to 25% travel.